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We really believe in the quality of our products that we offer the following
guarantees!
Ink Cartridges and Refill Kits - 1 year
Laser Toner, Copier Toner, Fax Supplies - 90 days
Cellular Accessories - 90 days
Computer Accessories - Manufacturer's Warranty
In order for us to process your return effectively, please obtain a RMA
number before sending anything back. To request a RMA number, please e-mail
us at service@pythontech.com
It is our policy that all returned cartridges must be at least seventy (70%)
percent filled. We feel trying at least 30% of the ink gives everyone a fair
test of the quality of the product. If a returned cartridge is less than
70% filled we will e-mail you. If you want the cartridge back you will have
an opportunity to make payment arrangements for us to ship it back to you.
All non-defective products must be returned in the packaging in an as-new
condition.
If a cartridge does not print or prints poorly and is not due to a bad
printer, we will replace your cartridge at no cost to you..
We guarantee that our cartridges are 100% compatible and prints as well as
the original cartridge!
If you make a mistake and ordered the wrong cartridge, we don't pay for
return shipping, but we will pay to ship you the correct cartridges. Just
order the correct cartridge and claim a Return Merchandise Authorization.
You'll be given instructions on how to return the unopened cartridge for a
refund on that cartridge.
Replacement cartridges will not be shipped, or refunds/credits will not be
made, until the products being returned are received by us. If you need your
replacements right away we suggest you ask for a refund and place a new
order. Your new order will be processed immediately.
Please allow up to 5 business days to process your return from the time it
reaches our Returns Department Warehouse. All credit requests will be
completed within 5 business days. Please note that it may take your credit
card bank up to 30 days to apply your credit. Please understand we have no
control over how long the credit card company takes to credit the refund to
your account after we submit the data to them, however, we shall process the
request to the bank within 5 business days.
This guarantee is valid in the contiguous United States and Canada.
You don’t have to keep the receipt - we can find it in our database based on
your name.
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